JMERC
Owner
Janbazan Medical and Engineering Research Center (JMERC) is the owner of IJWPH.
0.4
Cite Score
SJR: 0.114 / SNIP: 0.090
Volume 15, Issue 2 (2023)
Iran J War Public Health 2023, 15(2): 207-212 |
Back to browse issues page
Article Type:
Subject:
History
Received: 2023/06/17 | Accepted: 2023/07/27 | Published: 2023/08/6
Received: 2023/06/17 | Accepted: 2023/07/27 | Published: 2023/08/6
How to cite this article
Taghdir R, Asgari M, Ganjparvar Z, Abdollahifar S, Kargar Jahromi S, Ghadami L et al . Validation of the Persian Version of the Picker Patient Experience Questionnaire. Iran J War Public Health 2023; 15 (2) :207-212
URL: http://ijwph.ir/article-1-1360-en.html
URL: http://ijwph.ir/article-1-1360-en.html
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Rights and permissions
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Authors
R. Taghdir1, M. Asgari2, Z. Ganjparvar3, Sh. Abdollahifar1, S. Kargar Jahromi1, L. Ghadami4, M.R. Soroush *3
1- Nikan Education and Research Center (NERC), Tehran, Iran
2- Statistic Department, Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
3- Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
4- Department of Health Care Management, Tehran University of Medical Sciences, Tehran, Iran
2- Statistic Department, Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
3- Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
4- Department of Health Care Management, Tehran University of Medical Sciences, Tehran, Iran
Abstract (954 Views)
Aims: Patient experience, along with clinical performance and safety, is known as a critical criterion for improving healthcare performance. This study aimed to assess the validity of the Persian version of the Picker Patient Experience Questionnaire.
Instrument & Methods: This descriptive cross-sectional study was condcted in Nikan Gharb and Nikan Aqdasiyeh hospitals in Tehran from April to May 2022. The Persian version of the Picker Patient Experience Questionnaire was prepared based on the translation-retranslation method. The face and content validity of the questionnaire was evaluated with the opinions of 10 experts. To check the tool validity, all patients discharged from the two hospitals were interviewed by phone from April 21 to May 21, 2022. The main dimensions and constructs of the questionnaire were determined by the exploratory factor analysis method. The questionnaire reliability was evaluated using the test-retest method by participation of 30 subjects.
Findings: By checking the validity of the questionnaire, the items were included in 7 aspects which were in accordance with the main sections of the questionnaire (information and education, coordination of care, emotional support, respect for patient preferences, physical comfort, involvement of family and friends, and continuity and transition). The tool reliability for the 7 aspects by Cronbach's alpha was in the range of 0.744 to 0.911, and for the whole questionnaire was 0.804.
Conclusion: The Persian version of Picker Patient Experience Questionnaire has the necessary validity to evaluate the experience of hospitalized patients in Iranian hospitals.
Instrument & Methods: This descriptive cross-sectional study was condcted in Nikan Gharb and Nikan Aqdasiyeh hospitals in Tehran from April to May 2022. The Persian version of the Picker Patient Experience Questionnaire was prepared based on the translation-retranslation method. The face and content validity of the questionnaire was evaluated with the opinions of 10 experts. To check the tool validity, all patients discharged from the two hospitals were interviewed by phone from April 21 to May 21, 2022. The main dimensions and constructs of the questionnaire were determined by the exploratory factor analysis method. The questionnaire reliability was evaluated using the test-retest method by participation of 30 subjects.
Findings: By checking the validity of the questionnaire, the items were included in 7 aspects which were in accordance with the main sections of the questionnaire (information and education, coordination of care, emotional support, respect for patient preferences, physical comfort, involvement of family and friends, and continuity and transition). The tool reliability for the 7 aspects by Cronbach's alpha was in the range of 0.744 to 0.911, and for the whole questionnaire was 0.804.
Conclusion: The Persian version of Picker Patient Experience Questionnaire has the necessary validity to evaluate the experience of hospitalized patients in Iranian hospitals.
Keywords:
References
1. Ebrahimnia M, Ameriun A, Azizabadi Farahani M, Khodami Vishte H. Satisfaction rate of hospitalized patients in military hospitals from presented services. Millitary Med. 2010;12(2):101-5. [Persian] [Link]
2. Andres EB, Song W, Song W, Johnston JM. Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey. BMC Health Serv Res. 2019;19(1):623. [Link] [DOI:10.1186/s12913-019-4452-z]
3. Price R, Elliott M, Zaslavsky A, Hays RD, Lehrman WG, Rybowsky L, et al. Examining the role of patient experience surveys in measuring health care quality. Med Care Res Rev. 2014;71(5):522-54. [Link] [DOI:10.1177/1077558714541480]
4. Sherri L, LaVela SL. Evaluation and measurement of patient experience. Patient Exp J. 2014;1(1):28-36. [Link]
5. Farzadi F, Maftoon F, Aeenparast A, Azin A, Omidvari S, Jahangiri K, et al. Determinants of satisfaction with health care system: A population-based study from Iran. Payesh. 2011;10(3):323-30. [Persian] [Link]
6. Torres EJ, Guo KL. Quality improvement techniques to improve patient satisfaction. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2004;17(6):334-8. [Link] [DOI:10.1108/09526860410557589]
7. Hajavi A, Haqani H, Akhlaqi F, Mehdi Pur U. Evaluating the performance of the medical records departments of Mashhad medical university teaching hospital (1381). J Health Manag. 2005;7(18):7-13. [Persian] [Link]
8. Jafari H, Esmaeeli R, Nasiri E, Haydari J, Mohammadpour R, Mahmmodi G. Assessment of satisfaction rate among the working staff of Mazandaran University of supplemental insurance company in 2005. J Mazandaran Univ Med Sci. 2007;17(58):117-24. [Persian] [Link]
9. Dehghan A, Mirjalili MR, Zare Mehrjoodi MH, Raghebian M, Samyeh Zargar A, Kazemini SK. Studying the satisfaction of patients referring to university hospitals with the level of quality of medical services after the implementation of the health system transformation plan in Yazd province. Hakim Health Syst Res J. 2017;3(78). [Persian] [Link]
10. LaVela SL, Gallan A. Evaluation and measurement of patient experience. Patient Exp J. 2014;1(1):28-36 [Link]
11. Institute of Picker. The Picker Institute Implementation Manual. Boston: Institute of Picker; 1999 [Link]
12. Berkowitz B. The patient experience and patient satisfaction: Measurement of a complex dynamic. Issues Nurs. 2016;1(21):1. [Link] [DOI:10.3912/OJIN.Vol21No01Man01]
13. Jenkinson C, Coulter A, Bruster S. The picker patient experience questionnaire: Development and validation using data from in-patient surveys in five countries. Qual Health Care. 2002;14(5):353-8. [Link] [DOI:10.1093/intqhc/14.5.353]
14. Wong EL, Coulter A, Hewitson P, Cheung AW, Yam CH, fai Lui S, et al. Patient experience and satisfaction with inpatient service: Development of short form survey instrument measuring the core aspect of inpatient experience. PLoS One. 2015;10(4):e0122299. [Link] [DOI:10.1371/journal.pone.0122299]
15. Holzer BM, Minder CE. A simple approach to fairer hospital benchmarking using patient experience data. Int J Qual Health Care. 2011;23(5):524-30. [Link] [DOI:10.1093/intqhc/mzr047]
16. Nemati Doplani F, Mohammadnezhad E, Tabatabaie A, Rhsani Noohi Kheili SR, Sahadi A, Haji Esmaiel Pour A. Evaluation of patients' satisfaction with medical services in teaching hospitals. Med Ethics. 2014;8(28):29-50. [Persian] [Link]
17. Almanasreh E, Moles R, Chen TF. Evaluation of methods used for estimating content validity. Res Soc Adm Pharm. 2019;15(2):214-21. [Link] [DOI:10.1016/j.sapharm.2018.03.066]
18. Ogbonnaya C, Babalola MT. A closer look at how managerial support can help improve patient experience: Insights from the UK's National Health Service. Human Relat. 2021; 74(11):1820-40 [Link] [DOI:10.1177/0018726720938834]
19. Murrells T, Robert G, Adams M, Morrow E, Maben J. Measuring relational aspects of hospital care in England with the 'Patient Evaluation of Emotional Care during Hospitalisation' (PEECH) survey questionnaire. BMJ Open. 2013;3(1):1-9. [Link] [DOI:10.1136/bmjopen-2012-002211]
20. Kirrane M, Lennon M, O'Connor C, Na F. Linking perceived management support with employees' readiness for change: The mediating role of psychological capital. J Change Manag. 2017;17(1):47-66. [Link] [DOI:10.1080/14697017.2016.1214615]
21. Kurtessis JN, Eisenberger R, Ford MT. Buffardi LC, Stewar KA, Adis CA. Perceived organizational support: A meta-analytic evaluation of organizational support theory. Manag. 2017;43(6):1854-84. [Link] [DOI:10.1177/0149206315575554]
22. Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T. Patients' experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care. Qual Saf Health Care. 2002;11(4):335-9. [Link] [DOI:10.1136/qhc.11.4.335]
23. Jenkinson C, Coulter A, Reeves R, Bruster S, Richards N. Properties of the picker patient experience questionnaire in a randomized controlled trial of long versus short form survey instruments. Publ Health. 2003;25(3):197-201. [Link] [DOI:10.1093/pubmed/fdg049]
24. Jenkinson C, Coulter A, Gyll R, Lindström P, Avner L, Höglund E. Measuring the experiences of health care for patients with musculoskeletal disorders (MSD): development of the Picker MSD questionnaire. Scand J Caring Sci. 2002;16(3):329-33. [Link] [DOI:10.1046/j.1471-6712.2002.00088.x]
25. Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3(1):e001570 [Link] [DOI:10.1136/bmjopen-2012-001570]
26. Leonardsen ACL, Grøndahl VA, Ghanima W, Storeheier E, Schönbeck A, Løken TA, et al. Evaluating patient experiences in decentralised acute care using the Picker Patient experience questionnaire; methodological and clinical findings. BMC Health Serv Res. 2017;17(1):68 [Link] [DOI:10.1186/s12913-017-2614-4]
27. Bertran M, Viñarás M, Salamero M, Garcia F, Graham C, McCulloch A, et al. Spanish and Catalan translation, cultural adaptation and validation of the Picker Patient Experience Questionnaire-15. Health Qual Res. 2018;33(1):10-17. [Link] [DOI:10.1016/j.cali.2017.12.004]
28. Findeklee S, Radosa JC, Schafhaupt S, Younes S, Radosa CG, Mothes A, et al. Evaluating the use of Clavien- Dindo classification and Picker Patient experience questionnaire as quality indicators in gynecologic endoscopy. Arch Gynecol Obstet. 2019;300:1317-24. [Link] [DOI:10.1007/s00404-019-05302-w]