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:: Volume 10, Issue 2 (Spring 2018) ::
Iran J War Public Health 2018, 10(2): 75-83 Back to browse issues page
Evaluation of Users’ Satisfaction with Prosthesis and Prosthetic Services in Tehran
M.S. Hoda * 1, M. Allami 2, M. Asgari 2
1- Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran , m.s_hoda@yahoo.com
2- Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
Abstract:   (95 Views)

Aims: By assessing the users’ satisfaction with prosthesis and prosthetic services, it is possible to modify the service providing structure and increase satisfaction with the delivery of services. The aim of this study was to evaluate the users’ satisfaction with prosthesis and prosthetic services in Tehran.
Instrument and materials: In this descriptive study with scrolling method, 388 users referred to Method Co. in Tehran, including those who received prosthesis and used the prosthetic services, were selected by census sampling method from the beginning of December 2014 to the end of January 2015. To assess the users’ satisfaction with prosthesis and its services, the standard Orthotics Prosthetics Users Survey (OPUS) and telephone interview technique were used. The data were analyzed by SPSS 23 software, using Pearson correlation, ANOVA, t-test, independent sample t-test, and Scheffe's post hoc test.
Findings: The satisfaction level with device was 45.5% and the satisfaction level with service was 66.2%. The satisfaction with device was assessed at a low level and the satisfaction with services was assessed at a high level. The highest level of satisfaction with device and services was in the illiterate group. Satisfaction with services among 5 groups showed a significant difference (p=0.001).
Conclusion: Users’ satisfaction with prosthetic services is more than their satisfaction with prosthesis. Users are not highly satisfied with the device (prosthesis), while their satisfaction level is relatively high with services that relates to human performance engaged in communication and customer-oriented principles. The higher the education levels of the users, the lower the levels of satisfaction with the device.

Keywords: Amputation, Lower Extremity, Upper Extremity, Artificial Limbs, Satisfaction
Full-Text [PDF 538 kb]   (25 Downloads)    
Type of Study: Applicable | Subject: Assistive medical device for war victim
Received: 2017/08/23 | Accepted: 2017/12/30 | Published: 2018/04/23
* Corresponding Author Address: No 17, Janbazan Medical and Engineering Research Center (JMERC), Farokh Street, Mogadase Ardabili Street, Tehran, Iran
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Hoda M, Allami M, Asgari M. Evaluation of Users’ Satisfaction with Prosthesis and Prosthetic Services in Tehran. Iran J War Public Health. 2018; 10 (2) :75-83
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Volume 10, Issue 2 (Spring 2018) Back to browse issues page
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