Iranian Journal of War and Public Health

The study was conducted to evaluate war survivors' satisfaction of services delivering, official's behavior and effectiveness of official training about life skills on survivors' satisfaction. In this cross sectional study, veterans' satisfaction about the service delivering and officials' behavior was evaluated among 700 survivors before and 1 month after life skill training by a local valid and reliable questionnaire. The subjects were matched in biographic characteristics, entered the study in two periods. Life skill courses– according to WHO resources– were performed after the first period. The mean age of participants was 41.2 years (range: 15–85 years) and 72.5% of the cases were males. In most of the cases, the veterans or their spouses completed the questionnaires (75.7% and 14.4% respectively). Neuropsychologic survivors were the most attendees (31.9%). The most common reasons for referring were financial difficulties (21.3%), availability of health care (18.4 %) and housing (12.7%). The highest satisfaction rate reported in the fields of official's respect to the survivors, their appearance and their behavior to survivors. Comparing the satisfaction results before and after the training coarse, showed that survivor’s satisfaction about the officials' acknowledge, respecting the customers, availability of facilities and social behaviors were significantly increased (P-value < 0.01). Evaluation of service satisfaction can clearly increase survivors' quality of life and helps service managers to find the problems that need more attentions to resolve.