1- Shahid Beheshti University, Shahid Beheshti University 2- Shahid Beheshti University , A.Ahmadizad1984@gmail.com
Abstract: (16321 Views)
Purpose: In order To Achieve Better Services , We need to know of Veterans’ satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis.
Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable
Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved
Tabarsa G, Ahmadizad A. Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation . Iran J War Public Health. 2011; 3 (2) :40-45 URL: http://ijwph.ir/article-1-120-en.html