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Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation
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| Gh. Tabarsa1, A. Ahmadizad *2 |
1- Shahid Beheshti University, Shahid Beheshti University
2- Shahid Beheshti University , A.Ahmadizad1984@gmail.com |
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Abstract: (16321 Views) |
Purpose: In order To Achieve Better Services , We need to know of Veterans’ satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis.
Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable
Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved |
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| Keywords: Key words:Quality, Service, Service Quality, Service Quality Model |
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Full-Text [PDF 149 kb]
(2137 Downloads)
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Article Type: Case/Series Report |
Subject:
Diagnosis and Treatment of Veterans or Handicapped Diseases
Received: 2011/04/3 | Accepted: 2011/05/3 | Published: 2014/06/24
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| * Corresponding Author Address: Shahid Beheshti University |
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