Afarand Journals

Iranian Journal of War and Public Health

eISSN (English): 2980-969X
eISSN (Persian): 2008-2630
pISSN (Persian): 2008-2622
JMERC
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Janbazan Medical and Engineering Research Center (JMERC) is the owner of IJWPH.
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Volume 3, Issue 2 (2011)                   Iran J War Public Health 2011, 3(2): 40-45 | Back to browse issues page
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Received: 2011/04/3 | Accepted: 2011/05/3 | Published: 2014/06/24
How to cite this article
Tabarsa G, Ahmadizad A. Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation . Iran J War Public Health 2011; 3 (2) :40-45
URL: http://ijwph.ir/article-1-120-en.html
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Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation
Authors Gh. Tabarsa1, A. Ahmadizad *2
1- Shahid Beheshti University, Shahid Beheshti University
2- Shahid Beheshti University , A.Ahmadizad1984@gmail.com
* Corresponding Author Address: Shahid Beheshti University
Abstract   (18019 Views)

 Purpose: In order To Achieve Better Services , We need to know of Veterans’ satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis.

Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable

Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved

Keywords:
Key words:Quality, Service, Service Quality, Service Quality Model
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