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Iran J War Public Health 2011, 3(2): 40-45 Back to browse issues page
Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation
Gh. Tabarsa1, A. Ahmadizad *2
1- Shahid Beheshti University, Shahid Beheshti University
2- Shahid Beheshti University , A.Ahmadizad1984@gmail.com
Abstract:   (16321 Views)

 Purpose: In order To Achieve Better Services , We need to know of Veterans’ satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis.

Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable

Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved

Keywords: Key words:Quality, Service, Service Quality, Service Quality Model
Full-Text [PDF 149 kb]   (2137 Downloads)    
Article Type: Case/Series Report | Subject: Diagnosis and Treatment of Veterans or Handicapped Diseases
Received: 2011/04/3 | Accepted: 2011/05/3 | Published: 2014/06/24
* Corresponding Author Address: Shahid Beheshti University
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Tabarsa G, Ahmadizad A. Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation . Iran J War Public Health. 2011; 3 (2) :40-45
URL: http://ijwph.ir/article-1-120-en.html

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Volume 3, Issue 2 (2011) Back to browse issues page
مجله طب جانباز Iranian Journal of War and Public Health
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