Iranian Journal of War and Public Health
طب جانباز
Iran J War Public Health
Medical Sciences
http://ijwph.ir
153
ijwph
2008-2622
2008-2630
10.58209/ijwph
en
jalali
1397
12
1
gregorian
2019
3
1
11
1
online
1
fulltext
fa
ارزیابی کیفیت خدمات و مراقبتهای بهداشتی و درمانی مصدومین و جانبازان شیمیایی دوران دفاع مقدس از بدو مجروحیت تاکنون در شهرستان کاشان در سال ۱۳۹۶
Evaluation of the Quality of Health Care Services of the Injured and Chemical Veterans during the Holy Defense Period since the Time of Injury in Kashan in 2017
مراقبتهای پرستاری جانبازان يا معلولان
Nursing Care for Veterans or Handicapped
توصیفی و نظرسنجی
Descriptive & Survey
<div style="text-align: justify;"><strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Aims:</span></span></strong> <span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Hospitals and health centers are places, where the injured and chemical veterans go to treatment methods. The aim of this study was to determine the difference in expectations and perceptions of the injured and chemical veterans from the quality of health care services.</span></span><strong><span dir="RTL"><span style="font-family: "iransharp light", sans-serif;"></span></span></strong><br>
<strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Instruments and Methods:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;"> The present study is descriptive cross sectional survey that was carried out in Kashan in 2017. The statistical population consisted of 900 injured and chemical veterans in Kashan by random sampling method, of whom 270 were selected based on the sample size of the Cochran; they were evaluated, using the SERVQUAL questionnaire. Investigations were performed on the dimensions of tangibility (Physical facilities, appearance of the hospital, and the staff), reliability (Stability and precision in the work), accountability (Timely delivery, prompt response, and readiness for providing service for patient), assurance (Building trust and security in patients), and empathy (Understanding the needs of the patients and paying attention to them). The dependent t test and SPSS 24 software were used to analyze the data.</span></span><br>
<strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Findings: </span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">There was a significant difference between the perceptions and expectations of the injured and chemical veterans about the five dimensions of service quality (tangibility, reliability, accountability, assurance, and empathy; p<0.0001). The tangibility showed the highest quality-related gap and the lowest quality gap was related to empathy.</span></span><br>
<strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Conclusion:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;"> Despite the high quality of services, in all aspects of the quality of service, there is a significant difference between patient expectations and existing quality (perception), which requires the authorities to improve the quality in all respects, especially the dimension of tangibility and assurance.</span></span></div>
Perceptions, Quality of Health Care, Veterans
15
21
http://ijwph.ir/browse.php?a_code=A-10-1522-1&slc_lang=fa&sid=1
A.
Salarian
آزیتا
سالاریان
azita_salarian@yahoo.com
15300319475328460019249
15300319475328460019249
Yes
Health Care Administration Department, Management Faculty, Electronic Branch, Islamic Azad University, Tehran, Iran
گروه مدیریت خدمات بهداشتی و درمانی، دانشکده مدیریت، واحد الکترونیکی، دانشگاه آزاد اسلامی، تهران، ایران
H.R.
Mohammadi
حمیدرضا
محمدی
15300319475328460019250
15300319475328460019250
No
Health Care Administration Department, Management Faculty, Electronic Branch, Islamic Azad University, Tehran, Iran
گروه مدیریت خدمات بهداشتی و درمانی، دانشکده مدیریت، واحد الکترونیکی، دانشگاه آزاد اسلامی، تهران، ایران
H.
Dargahi
حسین
درگاهی
15300319475328460019251
15300319475328460019251
No
Health Care Administration Department, Management Faculty, Electronic Branch, Islamic Azad University, Tehran, Iran
گروه مدیریت خدمات بهداشتی و درمانی، دانشکده مدیریت، واحد الکترونیکی، دانشگاه آزاد اسلامی، تهران، ایران