Iranian Journal of War and Public Health
طب جانباز
Iran J War Public Health
Medical Sciences
http://ijwph.ir
153
ijwph
2008-2622
2008-2630
10.58209/ijwph
en
jalali
1397
6
1
gregorian
2018
9
1
10
3
online
1
fulltext
fa
رضایتسنجی بیماران بستری از خدمات بهداشتی– درمانی ارایهشده در بیمارستان گلستان تهران
Evaluation of Patients' Satisfaction with Health Services Provided in Golestan Hospital, Tehran
سلامت جانبازان يا معلولان
Veterans or Handicapped Health
پژوهشی اصيل
Original Research
<div style="text-align: justify;"><br>
<strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Aims:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;"> Patient satisfaction with the services provided during hospitalization is one of the important indices of the quality of health care centers. The aim of this study was to evaluate patients' satisfaction in Golestan Hospital in Tehran.</span></span><span dir="RTL"><span style="font-family: iransharp_printingsize, sans-serif;"></span></span><br>
<strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Instrument and Methods:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;"> In this cross sectional, descriptive-analytical study, 426 patients (8 to 96 years old) were selected from patients hospitalized in Golestan Hospital (Tehran) with duration of stay of more than one day, using available sampling method.</span></span> <span style="font-family: cambria, serif;"><span style="font-size: 10pt;">The study period was one year from April 2016 to March 2017.</span></span> <span style="font-family: cambria, serif;"><span style="font-size: 10pt;">The questionnaire consisted of two parts: demographic and proprietary information. The standard checklist for patients' satisfaction from the health system development plan was used to set specific questions.</span></span> <span style="font-family: cambria, serif;"><span style="font-size: 10pt;">The data were analyzed, by SPSS 16 software, using ANOVA, Chi-square, and independent t-tests.</span></span><br>
<strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Findings:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;"> 73.82% (314 people) of the patients were satisfied with the services provided at the center and 12.65% (54 people) were dissatisfied. The highest satisfaction was in medical services (91.37%) and the lowest was related to food situation (60.55%). The variable of gender did not have significant relationship with satisfaction component (p=0.052), but marital status (p=0.004), level of education (p<0.001) and age (p=0.002) had significant relationship with satisfaction component.</span></span></div>
<pre dir="LTR" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: justify;">
<strong><span style="font-family: cambria, serif;">Conclusion:</span></strong><span style="font-family: cambria, serif;"> Marital status, level of educational and age are related to the degree of satisfaction of hospitalized patients, but gender is not related to satisfaction.</span></pre>
Satisfaction, Health Services, Inpatient
143
149
http://ijwph.ir/browse.php?a_code=A-10-1360-2&slc_lang=fa&sid=1
F.
Pirooz
فرشته
پیروز
fereshtehpirooz@gmail.com
15300319475328460019212
15300319475328460019212
Yes
“Aging Research Center”, “Aging Department, Social Science Faculty”, University of Social Welfare & Rehabilitation Sciences, Tehran, Iran
M.
Nuri
مجید
نوری
15300319475328460019213
15300319475328460019213
No
Infectious Diseases Department, Medicine Faculty, Army Medical University, Tehran, Iran
گروه بیماریهای عفونی، دانشکده پزشکی، دانشگاه علوم پزشکی ارتش، تهران، ایران
M.
Goli
مصطفی
گلی
15300319475328460019214
15300319475328460019214
No
Anthropology Department, Medicine Faculty, Army University of Medical Sciences, Tehran, Iran
گروه طب رزم، دانشکده پزشکی، دانشگاه علوم پزشکی ارتش، تهران، ایران