Iranian Journal of War and Public Health

Introduction: In this research, we have studied the attitudes of war handicapped to provided services by
Foundation of Martyrs and Veterans Affairs (FMVA).
Method & Materials: The statistical population includes all war handicapped above 25% handicap in Qom
province. In present study, the statistical population is grouped into three groups based on their handicap
percentage and requirement: 25% - 49%, 50% - 69% and 70% and more. Based on research objectives, a
structured questionnaire was provided on the basis of FMVA services and opinions of experts and connoisseurs
in which provided services were categorized into four service groups: livelihood and welfare services training
and cultural services health and treatment services and housing services. In the meantime, the quality of
provided services was studied by SERVQUAL model.
Results: The results of statistical tests show that 50% - 60% and above 70% war handicapped believe that their
service are more desirable than 25% - 49% war handicapped. Also, the findings show that all three groups
believe the training and cultural services are not well which necessitates a pathology. The findings of
Freedman’s test show that all three groups of war handicapped have categorized the provided services
similarly.
Discussion:Discussion The findings of SERVQUAL questionnaire indicate that all groups believe that the highest gap is
seen in the rapidness of services which necessitate pathology by officials as well as identifying and executing
remedy guidelines. For other factors, the quality of services is desirable which we can improve them by
continuous training planning.