Volume 3, Issue 2 (2011)                   Iran J War Public Health 2011, 3(2): 40-45 | Back to browse issues page

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1- Shahid Beheshti University, Shahid Beheshti University
2- Shahid Beheshti University , A.Ahmadizad1984@gmail.com
* Corresponding Author Address: Shahid Beheshti University
Abstract   (17186 Views)

 Purpose: In order To Achieve Better Services , We need to know of Veterans’ satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis.

Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable

Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved

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